I made a special trip to my bank to deposit the refund check with a real, live, flesh-and-blood teller. Less than two hours later they sent me the following message: This kind of customer service is truly pathetic! When I have purchased a defective item from them, they immediately send out a replacement without waiting for me to return the defective one. And if you don’t receive it from me, you can always charge me for the replacement drive. It really makes me wonder if you are a legitimate company. I’m not very enthused about its white and silver color, however the LG drive itself seems to work just fine.
NO notice was left, and the receptacle is NOT blocked! Here is your USPS tracking number: Here is the correct USPS tracking 17 Looking at the tracking info, one can see that the package did not ship on 31 December like they had told me, but on 2 January. They are horribly slow in replying to e-mails. I think that in more than 15 years of online shopping, this is one of my worst experiences, and it’s not even over yet! In the end, I’m thinking that a tray-loading drive is going to have less issues than a slot-loading one.
Welcome to Brian’s Bitswhere Brian gets to share at length about various topics stirring inside of him. On April 11,Joe wrote: We are a 2 person, small start up business. Side by side with the NuMac drive, it’s for sure not going to win any beauty contests, but I’ll take functionality over looks any day.
At this point I ain’t holdin’ my breath! We had a great idea, but executing it is much more difficult that either of us ever imagined, as we are both currently college rayy. On May 6,Kris wrote: Your lack of response has me very worried, and I would feel so much better to hear back from you TODAY with some definite information.
Less than two hours later they sent me the following message: I suffered in the NuMac hell from Feb. Either way, the drive I have now needs to be returned to you. We will contact you again as soon as shipping information is available.
So I write NuMac once again: Here is your USPS tracking number: But this was only the beginning of the torturous sorrows to come!
We continued to have problems with manufactures, assembly, and also answering customer e-mails when we didn’t have the exact answers ourselves.
They give their customers 30 days to return it, and if it is not returned by then, then the customer’s credit card is charged for the replacement item. About four or so hours later I receive their reply: If you do not receive it on Saturday we can either — A: We have successfully processed your order and your card has been charged.
Here is the correct USPS tracking 17 Looking at the tracking info, one can see that the package did not ship on 31 December like they had told me, but on 2 January. Unfortunately, though, as sometimes is the case with startups, NuMac struggled to provide adequate customer service, had difficulty fulfilling orders in a timely fashion, and the product that actually shipped reportedly contained quality Blu-Ray drives, but these “drives were not aligned properly inside the cases, making them useless.
What options are available for the second “optical drive bay”? I walk down bul street to the collective-mailbox unit, camera in hand. I think that in more than 15 years of online shopping, this is one of my worst experiences, and it’s not even over yet!
I am plunged into the lower circles of burning torture in Dante’s Inferno! What would be really great is if you would give me the excellent service that Amazon. Your order has shipped! However, seeing that lust is one of the seven deadly sins, I eay I should not have been surprised that I was about to be plunged into a long, torturous burning in NuMac Blu-Ray Burner hell!
Unlike previous Mac Pro models, which have two internal 5. It is possible that it wasn’t mailed out until Monday, nevertheless, I am quite surprised you do not have it yet. They are horribly slow in replying to e-mails. From what I have seen in these two rqy, the inner mechanism is not aligned properly inside the aluminum casing during assembly.
FastMac Announces External Optical Drive Perfect for the New Mac Pro
Until I found your article a few days ago, I hadn’t been able to find reviews, comments, or blogs about this product and vendor. So I wearily e-mail them once again, from the blazing rock-bottom of Dante’s Inferno! They give wrong info in their e-mails.
Here is the correct USPS tracking The only way I can get them out is to turn the drive upside down and then eject. I apologize for the lack of communication, no excuse. Thanks so much for logging the torturous trials you endured as you burned in “NuMac Blu-ray Burner Hell” for 69 days! In Praise of Apple. bou
External Optical Drive For New Trashcan Mac Pro [Retro] | Cult of Mac
I can’t even insert a disk: This is the second e-mail I am sending to ask for the tracking number, after having sent you three e-mails asking for my order status.
For those who do not need or want Blu-ray, the Apple SuperDrive is sufficient, but it is worth noting that OWC offers an equally compact, albeit plastic, optical drive that reads Blu-ray in addition to writing CD and DVD media for less money and has one that also writes Blu-ray for only a bit more. Unfortunately, as the days go by, I find that that tracking number is not showing any shipment progress.
After two attempts with two different drives, I have to give up on your product. Are these guys for real? I tried to deposit it online via my iPad Mini, but the app said there was a problem.
I hope to receive the shipping label nunac soon. In Australia, site sponsor Macfixit has quality external optical drivesincluding OWC models, with fast flat-rate shipping Australia-wide, too.
I open the mailbox for packages, and it opens just fine! As before, no reply. The drive does not work properly.